Refund Policy
At 82Gifts, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our refund guidelines.
Refund Eligibility
You are eligible for a refund if:
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Your item arrived damaged
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You received the wrong product
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Your order did not arrive
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The product has a manufacturing defect
Non-Refundable Cases
We do NOT offer refunds for:
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Change of mind
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Incorrect address provided
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Shipping delays are outside our control
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Personalized items, unless defective
Timeframe
Refund requests must be submitted within 7 days of receiving your order.
How to Request a Refund
Email us at support@82gifts.com with:
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Order number
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Photos of the issue
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A brief explanation
Our support team will respond within 24–48 hours.
Refund Processing
If approved:
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Refunds are issued back to your original payment method
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Processing typically takes 3–7 business days
Order Cancellation
Orders may only be canceled within 2 hours of placing them. After that, production or fulfillment may have started.
Exchanges
We exchange items only if:
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They arrive damaged
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They are defective
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The wrong product was sent
Contact
For refund or exchange questions: